I found out later that "Ohio" is short for "Ohio gozimasu" which means good morning in Japanese.Impress your clients and JV partners by communicating appreciation. If an assistant took initiative on a project, give her a gift certificate.And most importantly, please do give me a zero out option or I may just hang up!
We got lobster bibs and enough food to feed the entire table. DO NOT use oblique language like "my web guy" or "my marketing company" -- it's so much more polite and useful to make personal references. Reciprocate with others who take the time to connect with you.
We looked like we were right out of "The Godfather." Be smart about what you order. Knowing what to do allows you to concentrate on the conversation, not on which fork to use. DO thank people who've helped you on your website by using their name. Social media provides unprecedented access to colleagues in your field.
If you tell your prospect that (s)he made the wrong decision by going with your competition rather than what is right with your company - you are trying to shame them into doing business with you. Tell them what they do right and they will continue to do right by saying YES!
I'm a big believer in the concept of paying it forward.
Always do your research to be sure you present a relatable and compatible visual image to your audience!